Part Time

LKSA Office Assistant

Katz Jewish Community Center (JCC) 1301 Springdale Road, Cherry Hill NJ

The Katz JCC is looking for an enthusiastic and customer service-oriented office assistant for the Lenny Krayzelburg Swim Academy. Candidates should be comfortable learning an online scheduling/billing software and who have a passion for working with young kids and their families. 
 
Responsibilities Include:
  1. Scheduling of swim lessons through Links Modular Solutions (Training provided in Links upon hire)
  2. Explaining the benefits of swim lessons and the Lenny Krayzelburg Swim Academy to new clients.
  3. Understanding the foundation of the LKSA Swim Right method.
  4. Assist clients with all scheduling needs: canceling lessons, make-up lessons, rescheduling of classes, etc.
  5. Ensure that all Early Childhood students enrolled in the academy are picked up and returned at their proper lesson time.
  6. Respond to all voicemails and emails in a timely fashion with professionalism and log all communication through the online call log.
  7. Greet all LKSA families, new or returning with a positive demeanor and with enthusiasm.
  8. Troubleshoot any issues that may arise related to but not limited to scheduling, payments or instructor issues.
  9. Process basic payments for lessons upon the completion of the registration process.
  10. Ensure all registration information is properly logged in the Links system.
  11. When scheduled, sit at an LKSA vendor table prepared to promote and sell the program to potential new clients.
  12. Keep track of and log enrollment and evaluation statistics on a weekly basis.
  13. Notify families via phone call or email of an instructor absence and make all subsequent changes in the Links system.
  14. Print all instructor schedules, supervisor report and end of shift reports daily.
  15. Report any issues to LKSA office manager and maintain strong relationships with all aquatics personnel.
 
This position is part-time (8-12 hours per week) with at least one weekend day required. Interested Candidates can send resumes to Candice Chachkin at cchachkin@jfedsnj.org. EOE